PRODUCT RETURN & WARRANTY POLICY
Returns & Exchanges
Unopened products purchased directly from the SavoxUSA.com website may be returned or exchanged within 30 days of purchase. If you purchased your item from another authorized dealer, you must work directly with them for non-defective returns or exchanges.
While Savox strives to deliver the highest quality product, sometimes things go wrong. That's why we offer a one-year warranty on products purchased new through a Savox USA Authorized Dealer. If for some reason you feel you have a warranty situation and have questions, please contact us at firstname.lastname@example.org, and we will be happy to assist you. If you're certain your product is covered by warranty, you may start the RMA process HERE. Please include a detailed description of the problem you are having and we will promptly return your email.
Submitting an RMA Request
**Warranty does not cover issues due to misuse, negligence, or normal wear and tear. Impact related damage is not covered under warranty. Any modifications such as cutting, soldering, or modifying the length of wires also voids warranty. Stripped gear sets are not covered by warranty. Repair service for non warranty issues is not available at this time. Again, if you have any questions about warranty situations, please feel free to contact us. A copy of your sales receipt is required to process the return. Emailed receipts from online purchases are acceptable. Name of store, date of purchase and SKU of the servo are required on the receipt, and must be legible. We will not accept returned merchandise without a Returned Merchandise Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange. You will be responsible for return shipping charges if you wish to have your unauthorized return sent back to you.
Steps to process warranty return
1. Start the RMA process here by submitting product information. You MUST attach a copy of your receipt, or the request will not go through. Please describe the issue that you are having in detail. The more you can tell us, the better we can help you.
2. Once approved, you will receive an email outlining the steps to return your item. You are responsible for shipping costs.
3. Once we receive your shipment, we will process the request and update the RMA portal accordingly.
4. If your product is deemed to be covered under warranty, a new unit will be promptly returned to you. Savox USA will cover the cost to ship your replacement item to you. If denied, you will be responsible for return shipping charges.
Please allow 10-15 days for processing your return, including shipping transit days. RMA requests may take longer to Canada, Mexico and other countries.
We process RMA requests for Savox products that were purchased through authorized dealers in North America and through SavoxUSA.com. Warranty requests purchased through unauthorized dealers will be denied.